Terms of use

If you have questions about SellnSale’s Legal Policy, copyright information, trademark information, or other legal topics, we’d like to hear from you. Get started by choosing a topic from the list below.

 

Shipping & Delivery

Your shipping fees when buying items from sellnsale.com depend on the type of product you purchase and where you want. Rates are based on shipping a single item. Purchasing multiple items may result in multiple shipping charges.

Before you purchase a product from SellnSale, you may review the terms and conditions of SellnSale’s limited warranty including limitations and exclusions.

Shipping Rates

For small Product or Items: 50 - 100 tk.

For Large Product or Items: 150 – 300 tk.

 

Security & Privacy

Accounts, Passwords and Security

Before purchase a product or buying an item at the first time through the Site may require you to open an account (including setting up an SellnSale ID and password).

How to open SellnSale account?

You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occur under your account. Even you may be held liable for losses by SellnSale or any other user of or visitor to the Site due to someone else using your Apple ID, password or account as a result of your failing to keep your account information secure and confidential.

You notify SellnSale immediately of any unauthorized use of your account or password, or any other breach of security.

You may not use anyone else’s SellnSale ID, password or account at any time without the proper permission or consent of the holder of that SellnSale ID, password or account. SellnSale cannot and will not be liable for any loss or damage from your failure to comply with these obligations.

 

Privacy

SellnSale’s Privacy Policy applies to use of this Site. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Your personal data belongs to you, not others.

Whether you’re opening an account with details or questioning us about something you can do it knowing that SellnSale doesn't gather your personal information to sell to advertisers or other organizations.

 

RETURNS & REFUNDS

Exchange Policy

If you need to trade your item for a different size or color, you can exchange qualifying items through our Returns Policy.

  • You should to inform us immediately (when you get your first order then) for exchanges.
  • If the item you're exchanging costs less that your original purchase we will refund you the difference.
  • Again you have to pay shipping fees for exchanging with particular items.
  • This policy refers to color/size exchanges only.

Returns Policy

  1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the phone call. Your product may be eligible for refund or replacement depending on the product category and condition.
  2. Please note that some products are not eligible for a return if the product is "No longer needed" (you have changed your mind about the purchase).
  3. The product must be unused, unworn and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
  4. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  5. The product must be returned in the original and undamaged manufacturer packaging / box.

Conditions for Returns and Exchange

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Refunds Issue System

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is not refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have want. Once we have received your product and it has undergone a quality control. If all is well then you will get refund. The expected refund processing times are as follows:

Payment Method

Refund Option

Refund Time

Cash on Delivery (COD)

Bank Deposit; Mobile Payment Provider (bKash / Rocket)

2-4 working days

 

For bKash & Rocket Mobile Account: If the refunded amount is not showing in your Mobile account statement after refund is completed and you have received a notification by SellnSale:

  1. Please dial 16247 contact the bKash help-center (BRAC Bank Ltd.) 
  2. Please dial 16216 contact the Rocket help-center (Dutch Bangla Bank ltd (DBBL)

For Bank Deposit: The bank account details provided must be correct and the account must be active.